Our People

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Our People

Norman Norton - Managing Director

With over 40 years’ experience in IT in senior positions in the banking and finance sectors.  Norman not only acts as the companies Managing Director but also as a Principal Consultant and specialises in project management and disaster recovery among others. Norman set Troublefree-IT up in 2001 to provide enterprise quality IT Support to small businesses.

Ashley Horsup - Technical Services Manager

Ashley is responsible for every aspect of the delivery of our solutions to clients. From definition and contract negotiation through to implementation and live operation, his team ensures that the solutions provide the best possible service experience to our clients.

With over 6 years’ experience in delivering complex technology solutions, both from a supplier and corporate IT perspective, Ashley has a deep understanding of how technology can deliver value to organisations across a range of industries including financial services, telecommunications, manufacturing, hospitality and government.  Ashley holds a BEng in Engineering from City University London, also MCP (Microsoft Certified Professional) and Comptia A+.

Lauren Norton – Finance and Operations Manager 

Lauren has been at troublefree-it for 12 years and is responsible for looking after the finances for the company, even after all this time Lauren remains passionate about making certain we run a tight and smooth operation, her powers of negotiation is notorious amongst her suppliers and she works tirelessly to secure the best deal for us and our clients.  Lauren also supports the sales and operations function of the business to ensure our clients get the best service at the most competitive price.  When Lauren is not working she loves travelling, skiing and soft rock music her favourite group is Metallica.