Our Pro-Active support service’s are perfect for companies that rely on their computer systems and consist of managed, pro-active monitoring of your systems to prevent problems before they occur and provide a service desk to resolve any support issues which arise during your business hours.

All ‘Pro-Active’ support packages are SLA backed to guarantee a solution within a set time frame, include unlimited telephone support and all support related on-site visits.

Our On-Site Support service is suitable for any company, whether they have a simple single office network or a more complex and demanding multi-site IT systems, who are looking to Out Source the management of their IT infrastructure.

To employ a full time IT professional with even a few qualifications will cost between £25,000 and £30,000 per annum depending upon their experience plus holidays, sickness and possibly bonus payments. Even then they would probably need additional training courses and a wealth of books and resources to effectively manage your IT infrastructure and there will also be times when you will need the services of a specialist to help solve high level issues. Another consideration is who covers your service desk and deals with the day to day management of your network during holidays and sickness?

We have years of experience and a wide range of skills at our disposal enabling us to manage a single office network to complex global IT infrastructures. From one day a month to 5 days a week we can tailor a service that meets your needs today and in the future as your business grows. One of our engineers will always be on site as per our contractual agreement regardless of sickness or holidays.

Our Credit Based Support package is simple, cost effective and is ideal for companies that need regular IT support but don’t want the formality of a fixed term contract.

With Troublefree-IT’s Credit Based Support service there is no contract, no standing monthly charge and no long term commitment on your part, you simply purchase blocks of 15 minute credits in advance, which guarantee professional support for your IT systems when you need it with the same response guaranteed by SLA as you get with a support contract. When you need support simply call our Service Desk and one of our experienced engineers will fix your problem remotely or, if necessary arrange an on-site visit, deducting the time from your Credit Balance

Our Pay As You Go service is ideal for companies with minimal IT needs but like the comfort of knowing that a professional computer services company that they trust is just a phone call away.

You don’t need a support contract, just call our Sales Team on 020 7954 3860 when you need us and we will book you in and invoice you once the work is completed.

Please note, while we will schedule your work for our next available slot, we may require up to 48 hours notice for Pay As You Go work.